Headquarters:
345 Carlingview Drive, Toronto, ON, M9W 6N9
Year founded:
1997
Number of employees:
400
Phone:
1 877 682 8772
Email:
customerservices@tssa.org
Website:
tssa.org
LinkedIn:
ca.linkedin.com/company/technical-standards-safety-authority-tssa
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
TECHNICAL STANDARDS AND SAFETY AUTHORITY
Bonnie Rose
President and CEO
Tom Ayres
Vice President, Policy, Legal and General Counsel
Dan Brazier
Chief Financial Officer
Leadership
Bonnie Rose, P.Eng., was appointed President and CEO of the Technical Standards and Safety Authority (TSSA) in April 2018. Overseeing all aspects of TSSA’s business operations, she provides leadership on the overall direction and strategic priorities of the organization. She is focused on strengthening TSSA’s role as a well-respected leader in the safety industry and upholding safety excellence.
Since assuming the role of CEO, Bonnie has successfully steered TSSA through an ambitious plan to transform TSSA into a modern, collaborative, results-driven regulator that proactively uses data and evidence to improve safety outcomes for the people of Ontario. Under Bonnie’s leadership, TSSA has evolved into an Outcome-Based Regulator with enhanced data insights for decision making and risk mitigation, and a more targeted regulatory approach focusing on education, problem-solving, partnerships and advanced customer service tools.
Bonnie is a seasoned executive with a passion for safety and in-depth knowledge and experience in technical standards. This passion is evident in her previous executive positions as the former CEO and Registrar of the Retirement Homes Regulatory Authority; President of the Canadian Standards Association Group - CSA Standards; and Vice President of Service Delivery and Service Quality with CSA International.
She holds a Bachelor of Applied Science in Electrical Engineering from Queen’s University, a Master of Business Administration from the University of Toronto, and a Chartered Director from The Directors College.
President and CEO
Bonnie Rose
As Vice President, Policy, Legal and General Counsel for the Technical Standards and Safety Authority (TSSA), Tom Ayres is responsible for providing legal services and overall administration of the organization’s legal team.
Tom provides counsel for a wide range of litigation in the areas of public safety and consumer protection, prosecuting offences under the legislation administered by TSSA and representing the organization at judicial review proceedings, statutory appeals and administrative tribunals.
Before joining TSSA in 1996, he was legal counsel for the Technical Standards Division at the Ontario Ministry of Consumer and Commercial Relations. He was project lead in the creation of Ontario’s Technical Standards and Safety Act and its 17 associated regulations.
He received his Bachelor of Laws from the University of Western Ontario and was called to the Bar in 1988. He also holds a Bachelor of Arts (Political Science).
Vice President, Policy, Legal and General Counsel
Tom Ayres
Daniel Brazier, CPA, CA, was appointed as the Chief Financial Officer for the Technical Standards and Safety Authority in December 2018.
Dan is a seasoned corporate finance executive with extensive experience in financial management, strategy development and implementation.
He has performed interim management and consulting roles, most recently with the Ontario Securities Commission and Moneris, after a career in a range of executive finance roles in Canada and internationally with CIBC, Standard Chartered Bank and UBS.
Chief Financial Officer
Dan Brazier
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
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“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
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Alexandra Campbell
Vice President of Communications, Stakeholder Engagement and Customer Service
Alexandra Campbell joined TSSA in the fall of 2019 and is currently Vice President, Communications, Stakeholder Engagement and Customer Service. She is responsible for effective education and outreach on public safety matters, meaningful engagement with stakeholders, ensuring transparency and value in communications with regulated parties and the public, and delivering on the organization’s customer service goals.
Alexandra has extensive experience as a leader in strategic communications, stakeholder and media relations, and marketing. For over 20 years, she worked for government and government agencies at the provincial level in public policy and corporate affairs.
She came to TSSA after a 17-year career at the Independent Electricity System Operator (IESO) where she held a number of positions of increasing responsibility including serving as the Director, Stakeholder and Public Affairs, Director, Conservation Marketing and Alliances and Director, Market Renewal – Capacity Integration.
She has a Bachelor of Science degree from the University of Waterloo.
Vice President of Communications, Stakeholder Engagement and Customer Service
Alexandra Campbell
Lisa Dymond
Vice President, People and Culture
Lisa Dymond joined the Technical Standards and Safety Authority (TSSA) in July 2023, coming on board to lead our Human Resources, Labour Relations and Training and Certification teams.
As Vice President, People and Culture, Lisa oversees the planning and implementation of programs aimed at supporting people leaders and employees to cultivate an engaged and purpose-driven workforce, build a culture aligned to being an Outcome-Based Regulator and promote TSSA being viewed as an employer of choice.
Lisa has extensive experience as a strategic leader in Canada and the UK. She has held progressively senior roles across a range of industries, including the BBC in London, and CBC in Toronto. Lisa’s most recent roles included VP of Human Resources at WSIB where she led the HR function, and as VP of Client Services at Metrolinx.
Lisa holds a Bachelor of Arts from Queen’s University and a Post Graduate Certificate in Human Resources from Seneca College.
Vice President, People and Culture
Lisa Dymond
Throughout Ontario, the Technical Standards and Safety Authority (TSSA) enhances public safety through engagement, evidence, enforcement and education. TSSA regulates the safety of amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, and ski lifts. Its range of safety services includes engineering design reviews, authorization of regulated entities and professionals, inspections, data collection and risk analysis, compliance support, enforcement, prosecution activities, and public education.
TSSA strongly believes in a safety system, in which safety is a shared responsibility. Equipment designers, manufacturers, installers, maintainers, owners, insurers, consumers and the public join TSSA and work together for a safer Ontario. TSSA oversees the safety system, focusing on where the risk is the greatest and takes a collaborative approach to help its regulated customers remain compliant and operate safely.
To this end, TSSA, operating as an Outcome-Based Regulator, takes a risk-informed approach to safety oversight. TSSA uses data to understand risk, shape the safety oversight framework, and develop programs to better target risk, reduce harm and enable compliance.
Actively working within Ontario communities, TSSA employees take pride in working with safety partners to foster a safer Ontario today and tomorrow.
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
Ajay Raval
Vice President of Operations
Kevin Padley
Executive Vice President, Integrated Facility Services and Janitorial Canada Sales
Mike Boomrod
President, Janitorial USA
Evelyn Peng
Chief Risk Officer
Ajay Raval was promoted to the position of Vice President of Operations for the Technical Standards and Safety Authority (TSSA) in July 2023 after serving as the Director, Boilers, Pressure Vessels and Operating Engineers since 2020.
As Vice President of Operations, Ajay leads the organization’s large operations team, overseeing the ongoing development of processes, standard operating procedures, methodologies, controls, and overall best practices to enhance TSSA’s core capabilities and realize operational efficiencies.
Ajay has extensive experience across TSSA’s areas of regulation. He joined the organization as an Inspector of Elevating and Amusement devices in the fall of 2005 and has taken on progressively senior roles.
Before joining TSSA, he worked in Dubai for AMELCO as a Field Operations Manager, while concurrently being a counsellor for MBA Candidates in the Operations Management program at the Strathclyde Graduate Business School.
Ajay holds a Bachelor of Arts from Strathclyde Graduate Business School, Glasgow, UK., a Licentiate Diploma in Electrical Engineering from Victoria Jubilee Technical Institute in India and a Bachelor of Arts from Kakatiya University in India.
Vice President of Operations
Ajay Raval
Kevin Padley joined GDI in February 2021 as senior vice president of Integrated Facility Services, responsible for leading, managing and growing GDI’s integrated facility services. He is a key member of the senior management team and is based in the Toronto office. Prior to joining GDI, he spent the last 10 years with JLL, where he was responsible for supporting and developing integrated facility management solutions in North America. He excels in providing client solutions, management, team building and strategic planning. He has over 25 years of experience in the commercial real estate and facility management industries.
Executive Vice President, Integrated Facility Services and Janitorial Canada Sales
Kevin Padley
Mike Boomrod has served as the president of the GDI’s janitorial USA business segment since July 2020. From 2013 to 2020, he occupied successive roles as president, Midwest and regional president for the company’s US operating subsidiary. Prior to joining GDI, Boomrod started his career in the facility services industry as director of operations at Omni Facility Services, working alongside his father, Ahmed, prior to Omni’s merger with the company’s US entity in 2014. Boomrod is based in the Southfield, Michigan office. He received his BA in Business Management from Wayne State University in Detroit, Michigan.
President, Janitorial USA
Mike Boomrod
Evelyn Peng started at CCG in 2017 as director of risk management and now serves as the chief risk officer for the organization. She has a Bachelor of Science in Biotechnology and a Master’s in Accounting from the University of Waterloo. She has extensive experience with enterprise risk management, specializing in operational risk management, and financial risk management. Evelyn is a Chartered Accountant and a Financial Risk Manager.
Chief Risk Officer
Evelyn Peng
Evelyn Peng started at CCG in 2017 as director of risk management and now serves as the chief risk officer for the organization. She has a Bachelor of Science in Biotechnology and a Master’s in Accounting from the University of Waterloo. She has extensive experience with enterprise risk management, specializing in operational risk management, and financial risk management. Evelyn is a Chartered Accountant and a Financial Risk Manager.
Chief Risk Officer
Evelyn Peng
Evelyn Peng started at CCG in 2017 as director of risk management and now serves as the chief risk officer for the organization. She has a Bachelor of Science in Biotechnology and a Master’s in Accounting from the University of Waterloo. She has extensive experience with enterprise risk management, specializing in operational risk management, and financial risk management. Evelyn is a Chartered Accountant and a Financial Risk Manager.
Chief Risk Officer
Evelyn Peng
Sarah M Stewart
Associate Vice President,
Leasing and Call Centre Operations
Karen Bannister, CM
Vice President, Marketing
Dave Longbottom
Chief Technology Officer
Alex Ventura
Head of Marketing
Damian Palovick
Senior Vice President of Underwriting
AXA XL – Delegated Authority Programs, North America
Dr. Mary Lavoie
Head of Risk Management and Senior Vice President
AXA XL – Delegated Authority Programs, North America
Mark Bernacki
Chief Underwriting Officer
Ryan Armijo
Chief Operating Officer, Underwriting Division
Bob Petrilli
President, Underwriting Division
“Despite the challenging claims environment, QBE’s coverage and risk appetite have remained consistent. Brokers and customers know and understand our risk appetite and the cover we offer, providing them with certainty for the future,” says Erica Kofie, head of cyber proposition. “We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions.”
Kofie adds, “Through 2022, QBE successfully delivered significant growth in the cyber sector, reflecting the depth and strength of our team. We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations.”
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Earlene Huntley
Group Chief Financial Officer
Melissa Abramowitz
General Counsel, Chief Compliance Officer and Chief Privacy Officer
Melissa Abramowitz has been practicing corporate and commercial law for over 20 years, with an emphasis on the financial services industry. She joined CAA Club Group in 2014, and currently serves as the General Counsel, Chief Compliance Officer and Chief Privacy Officer of CCG and its affiliated companies. At CCG, Melissa provides strategic legal advice on a broad range of matters including corporate governance, licensing, distribution, marketing and advertising, commercial contracts and regulatory compliance. She holds a Bachelor of Civil Law (B.CL) and Bachelor of Laws (LLB) from McGill University and a Certificate in Regulatory Compliance for Financial Institutions from Osgoode.
General Counsel, Chief Compliance Officer and Chief Privacy Officer
Melissa Abramowitz
Earlene Huntley joined CAA in 2014 as director, tax and was promoted to AVP, tax in 2016, and to her current role as group chief financial officer of CAA Club Group in February 2017. In her role, she is responsible for all aspects of finance. She is a graduate of the University of the West Indies where she earned her BSc. Accounting (Hons) and is a Fellow of the Association of Chartered Certified Accountants in the United Kingdom.
Group Chief Financial Officer
Earlene Huntley
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Earlene Huntley joined CAA in 2014 as director, tax and was promoted to AVP, tax in 2016, and to her current role as group chief financial officer of CAA Club Group in February 2017. In her role, she is responsible for all aspects of finance. She is a graduate of the University of the West Indies where she earned her BSc. Accounting (Hons) and is a Fellow of the Association of Chartered Certified Accountants in the United Kingdom.
Group Chief Financial Officer
Earlene Huntley
Melissa Abramowitz has been practicing corporate and commercial law for over 20 years, with an emphasis on the financial services industry. She joined CAA Club Group in 2014, and currently serves as the General Counsel, Chief Compliance Officer and Chief Privacy Officer of CCG and its affiliated companies. At CCG, Melissa provides strategic legal advice on a broad range of matters including corporate governance, licensing, distribution, marketing and advertising, commercial contracts and regulatory compliance. She holds a Bachelor of Civil Law (B.CL) and Bachelor of Laws (LLB) from McGill University and a Certificate in Regulatory Compliance for Financial Institutions from Osgoode.
General Counsel, Chief Compliance Officer and Chief Privacy Officer
Melissa Abramowitz
Melissa Abramowitz
General Counsel, Chief Compliance Officer and Chief Privacy Officer
Earlene Huntley
Group Chief Financial Officer
Earlene Huntley joined CAA in 2014 as director, tax and was promoted to AVP, tax in 2016, and to her current role as group chief financial officer of CAA Club Group in February 2017. In her role, she is responsible for all aspects of finance. She is a graduate of the University of the West Indies where she earned her BSc. Accounting (Hons) and is a Fellow of the Association of Chartered Certified Accountants in the United Kingdom.
Group Chief Financial Officer
Earlene Huntley
Melissa Abramowitz has been practicing corporate and commercial law for over 20 years, with an emphasis on the financial services industry. She joined CAA Club Group in 2014, and currently serves as the General Counsel, Chief Compliance Officer and Chief Privacy Officer of CCG and its affiliated companies. At CCG, Melissa provides strategic legal advice on a broad range of matters including corporate governance, licensing, distribution, marketing and advertising, commercial contracts and regulatory compliance. She holds a Bachelor of Civil Law (B.CL) and Bachelor of Laws (LLB) from McGill University and a Certificate in Regulatory Compliance for Financial Institutions from Osgoode.
General Counsel, Chief Compliance Officer and Chief Privacy Officer
Melissa Abramowitz
Management liability
Arch Insurance’s management liability team is dedicated to addressing the needs of our partners. Our underwriting approach is to recognize and address exposures particular to each insured and offer creative solutions for our customers including complex risk and hard-to-place industries.
Know more here: insurance.archgroup.com/north-america/canada/offering/management-liability
Cyber
Arch Insurance’s experienced underwriting team takes a forward-looking approach to writing network security, privacy and media liability for mid-to-large accounts.
Professional liability
Arch Insurance’s professional liability team is positioned to offer professional liability programs for financial service firms.